- The reserves benefited by the promotional price can not be canceled, regardless of the reason given.
- The conditions for cancellation of the reserves formalized by the normal price are as follows:
(The) The request for cancellation or change of the reservation date must be formalized by email signed by the person who formalized the reservation and forwarded to the Reservation Center of the inn - email@example.com - not being accepted cancellations or changes by telephone. .
(B) up to 15 (fifteen) days prior to the scheduled check-in date: refund of the amount paid by the guest, with a 12% (twelve percent) retention, intended to cover tax expenses, agency fees, credit card and bank charges;
(w) between 14 (fourteen) and 7 (seven) days prior to the date scheduled for check-in: the amount paid will be converted into credit in favor of the guest or third party indicated by him, valid for 6 (six) months;
(d) between 6 (six) and 4 days prior: the amount deposited will be lost, but may be converted into credit, as long as the guest authorizes the sale and the reserved unit will be sold for a period equal to or greater than the reservation.
(and) less than 72 hours: the amount deposited will be lost, whether or not prior notice of non-attendance is made.
- The withdrawal of the lodging at check-in or during the lodging, for whatever reason, does not give right to return the amounts paid